1. About Us
North West Drainage Supplies is a fully online retailer supplying drainage and related products throughout the United Kingdom.
2. Website Use
By using this website, you confirm that:
- You are at least 18 years old or have permission from a parent or guardian.
- You will use this website only for lawful purposes.
- You will not misuse the website, attempt to gain unauthorised access, or interfere with its operation.
We reserve the right to suspend or terminate access to our website where misuse is suspected.
3. Product Information
We aim to ensure all product descriptions, specifications, pricing, and images are accurate. However:
- Due to the manufacturing process, items received may vary slightly from their images.
- Colours, finishes, dimensions, and packaging may differ slightly from those displayed on screen.
- Product availability is subject to stock levels and may change without notice.
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
4. Orders
When you place an order through our website:
- You are making an offer to purchase products subject to these Terms and Conditions.
- Orders are only accepted once payment has been authorised and we issue an order confirmation.
- We reserve the right to refuse or cancel orders for any reason, including pricing errors, suspected fraud, or stock shortages.
If we cancel your order after payment has been taken, a full refund will be issued.
5. Pricing and Payment
- All prices displayed are in GBP (£).
- Prices may include or exclude VAT where clearly stated.
- Payment must be made in full at the time of ordering.
- We reserve the right to change prices without notice.
6. Delivery
We aim to dispatch orders promptly, but delivery times are estimates only and are not guaranteed.
North West Drainage Supplies will not be liable for delays caused by:
- Courier issues
- Weather conditions
- Supplier delays
- Circumstances beyond our reasonable control
Risk in the goods passes to you upon delivery.
7. Returns and Refunds
You may request a return within 14 days of receiving your order, provided that:
- Items are unused and in resalable condition
- Items are returned in their original packaging where possible
- Proof of purchase is provided
Read out full Refund and Returns Policy here.
8. Faulty or Damaged Goods
If your order arrives damaged or faulty, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Photographs where applicable
We may offer a replacement, repair, or refund in accordance with your statutory rights.
9. Limitation of Liability
To the fullest extent permitted by law, North West Drainage Supplies shall not be liable for:
- Indirect or consequential losses
- Loss of profits, business, or revenue
- Delays or failures caused by events outside our control
10. Privacy and Marketing
We respect your privacy and handle personal information in accordance with applicable data protection laws.
By using our website or placing an order, you acknowledge that:
- We may collect and store your personal information for order processing, customer service, and account management purposes.
- We may use your personal details for marketing purposes, including sending promotional emails, offers, and updates relating to our products and services.
- You may opt out of marketing communications at any time by using the unsubscribe link in emails or by contacting us directly.
11. Intellectual Property
All website content, including text, graphics, logos, images, and product information, is the property of North West Drainage Supplies or its licensors and may not be copied, reproduced, or used without permission.
12. Contact Information
For any questions regarding these Terms and Conditions, please contact:
North West Drainage Supplies
Online Customer Support
Email: admin@nwdrainagesupplies.co.uk
Website: https://nwdrainagesupplies.co.uk/